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FAQ Strips Z-Wave

General​

Q: Is Strips 700/800 compatible with all Z-Wave gateways?​

A: Strips 700/800 series should work with most gateways, however, functionality will differ. Some gateways will not support Strips, other will support Strips partly, and some gatewaysare fully compatible with Strips. Please check our gateway list for information on which gateways that support Strips and which does not.

Q: How long does the battery in Strips last?​

A: Strips will last up to 10 years when properly mounted and sending a normal amount of data. To increase the longevity of your device, please consider the follow:

  • Mount Strips on a non-metal surface at a distance which is not too far from the gateway or/and repeaters/extenders.
  • If you are able to change the wake-up notification interval in your gateway app, then set it to 12 hours or more.
  • Use the default settings on interval and on-change reporting.
  • Keep your Z-Wave network healthy by performing network healing or network repair on your gateway when changes are introduced.
  • Note: When exposed to temperatures below room temperature, such as when the device is placed in a fridge or freezer, the battery may display lower levels that do not accurately represent its true charge.

Q: What is the 10-year battery life claim based on?​

A: The 10-year battery life claim is the result of real current consumption tests, you can read the full story here

Q: What happens when critical messages such as alarms are triggered while the gateway is temporarily powered off or there's no internet connection?​

A: Any message that is not reached and acknowledged by the gateway, is resent by Strips. The messages will be added to a resend qeue which will attempt a resend after 1, 2, 4, 8... minutes up to 17 hours and then after every 17 hours.


Adding/Pairing​

Q: How do I pair/add Strips in my gateway?​

A: In your gateway app or portal, add a new device and follow the steps the application presents. When asked to activate or start learning mode on the device, swipe the round edge 3 times using a magnet. Some gateways will ask you to perform this pattern twice, once for removal, once for adding. Some gateways allows you to register the device using the DSK (QR Code on the back of Strips, also available on the card included in the box), and then automatically add it after the pairing pattern has been performed. If you are unsure how to perform the adding/pairing pattern, please view the following video

Q: How do I unpair/remove Strips from my gateway​

A: In your gateway app or portal, find "Remove device", "Delete device" or something similar. When asked to perform the exclusion pattern, swipe the round edge 3 times with a magnet. If you are unsure how to perform the exclusion pattern, please view the following video

Q: How do I reset Strips to factory default?​

A: Please read Factory Default Reset in the manual

Q: Does Strips support SmartStart pairing in addition to classic pairing?​

A: The 700/800-series supports SmartStart, whereas the previous 500 series does not. All Sensative Z-Wave Strips supports classic pairing, no matter which variant or version.


Configuration and data​

Q: How do I change configuration in Strips?​

A: Changing configuration is done through the gateway/hub interface and is different on most gateways, please check the gateway/hub documentation for more information. You can configure Strips by setting different parameters to the various settings Strips offers. Please view the online documentation.


Guard 700/800​

Q: How do I mount Guard for best detection?​

A: Please view the manual for mounting information


Drip 700/800​

Q: Can the device be reused after water once has spilled on it and leakage has been detected?​

A: Yes, the device can keep detecting leakage until the battery has been depleted. Keep in mind that between each leakage detection, the wettex pads on the blue baseplate needs to dry before it can reliably detect water again. It's expected to take at least 24 hours before the device has dried up, this might vary and take even longer depending on environment and amount of water the unit was exposed to.

Q: Drip might become completely covered in water during any potential leaks, will the device survive several days in water?​

A: Drip will survive a few days completely submerged in water, but should be avoided for an extended period of time.

Q: Can Drip detect oil?​

A: No, this is only available for LoRaWAN

Q: How quickly will Drip detect a water leak and notify the user?​

A: The leakage sensor is polled every 10 seconds, once water is detected, an alarm is sent immediately.


Comfort 700/800/800-SC​

Q: What is the slider switch for?​

A: The slider switch on Comfort 700 can be used as an on/off button to trigger scenes and automation. Use cases include but not limited to: turn lights on and off, turn smartplugs connected to electronics on and off, activate and deactivate alarms, change status to and from home/away and much more.

Q: How does Comfort 700 differ from Comfort 500?​

A: Other than things like better range and energy efficiency, the 700-series has a humidity sensor and a slider switch. Comfort 700 also have more configuration parameters than its predeccesor.

Q: How precise is the temperature sensor in Comfort 700/800/800-SC?​

A:

  • ± 0.4 °C / 0.72 °F (700-series)
  • ± 0.2 °C / 0.36 °F (800-series & 800-SC)

Q: How precise is the humidity sensor in Comfort 700/800?​

A:

  • ± 3 % RH (700-series)
  • ± 1.5 % RH (800-series)

Q: How quickly will Comfort detect a temperature alarm and notify the user?​

A: Strips will send a heat/freeze alarm within 1 minute.