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Troubleshooting Guide Strips Z-Wave

General​

My Strips device does not react to the magnet on any side​

If the LED does not flash at all during magnet contact on either side, please contact Sensative support.

Strips messages are inconsistent​

Please make sure that the device is not mounted on any metal and the distance between gateway and Strips is not too far.

Sometimes it can take a longer time for the long blink to appear, please keep monitoring the LED 10-15 seconds after the reset pattern has been performed. If it still does not work, contact technical support. The following video shows how to perform the reset pattern


Inclusion/Pairing​

When I try to add/pair Strips in my gateway, the LED flashes 5 times​

We recommend performing the inclusion process close to the gateway preferably with a free line of sight. Make sure the gateway is online with a stable internet connection. The Strips might be included elsewhere or not in an inclusion-ready state, to make the device available for inclusion again, please perform the Strips reset pattern. Check the label underneath Strips and make sure that the device is the correct region e.g. EU, US ,etc.

Strips doesn't show up as "Strips" when I add the device in my gateway, it has the name of a different type of device​

Make sure you have the correct drivers/applications for Strips installed on your gateway/hub. If you do, then remove the device from the gateway app, perform a reset on the Strips, and attempt another inclusion.

When I add Strips as secured with S2 I get an error message and the device is added as non-secure​

Remove the Strips from your gateway and perform a reset on the device. Pair it once again and try keep a clear line of sight between Strips and your gateway. You might need to retry this a few times.


Configuration and data​

I've changed configuration on my Strips, but nothing has been updated​

Configurations will only take effect during Wake-up Notification in Strips, which occurs every 12 hours by default. Different gateways will set different Wake-up intervals but should not exceed 12 hours, in a few cases it's 24 hours. If you want the configuration to be effective immediately, generate a Wake-up Notification by swiping the round edge 3 times with a magnet (same pattern is used for adding/pairing and removal.


Guard 700/800​

My Strips Guard was successfully added, but no door/contact updates are being sent​

Change configuration parameter 1 "Notification type" to either 0 or 2. If the previous does not solve the problem, reset the device, remove it from your gateway app/portal and pair it again.


Drip 700/800​

I've been using Drip for a while now and the moisture level is more than 0​

Changes in humidity, dust or other environmental variables may contribute to the sensor detecting moisture. When this happens we recommend that you perform a calibration of the sensor so that the current moisture level will be set to 0 (completely dry). Make sure that the device is actually completely dry before calibrating it. To calibrate your Drip device, please check configuration settings in your gateway app/portal. If not specifically listed, set parameter 23 to 1 (size 1 byte).

My Drip device is suddenly reporting leakage alarm even though it's completely dry​

Changes in humidity, dust or other environmental variables may contribute to the sensor detecting moisture levels above the alarm threshold. When this happens we recommend that you perform a calibration of the sensor so that the current moisture level will be set to 0 (completely dry). Make sure that the device is actually completely dry before calibrating it. To calibrate your Drip device, please check configuration settings in your gateway app/portal. If not specifically listed, set parameter 23 to 1 (size 1 byte). You may also want to set the leakage/moisture alarm level higher than 10 (default), to do so please check configration settings in your gateway app/portal. If not specifically listed, set parameter 14 to the desired level (0 - 100), size 1 byte). Keep in mind that calibration and new configuration settings does not take effect until the next Wake-up (default every 12 hour) or when manually trigged (inclusion/pairing pattern).


Comfort 700/800/800-SC​

I've successfully paired Comfort 700/800/800-SC to my gateway, but the slider switch does not work​

Not all gateways supports the slider switch, please check that the device was properly added. Switch is not included in 800-SC.